The below link explain about PegaCALL for PegaRULES:
PegaCALL provides Computer Telephony Integration (CTI) to improve contact center operations. PegaCALL integrates with telephone switches (traditionally called Private Branch Exchanges or PBXs) and Interactive Voice Response Units (IVRs and VRUs) to enhance telephone-based customer interactions such as service inquiries, telemarketing, sales, and collection efforts, increasing agent productivity and enhancing customer satisfaction
https://pdn.pega.com/products/pegacall-for-pegarules
PegaCALL provides Computer Telephony Integration (CTI) to improve contact center operations. PegaCALL integrates with telephone switches (traditionally called Private Branch Exchanges or PBXs) and Interactive Voice Response Units (IVRs and VRUs) to enhance telephone-based customer interactions such as service inquiries, telemarketing, sales, and collection efforts, increasing agent productivity and enhancing customer satisfaction
https://pdn.pega.com/products/pegacall-for-pegarules
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